1. Claims for repairs related to accidental or liquid damage are valid only within one year from the date of purchase or activation, whichever is earlier.
2. Claims for Battery Replacement are valid within three years from the date of purchase or activation, whichever is earlier.
3. A service fee of 99,000 MMK shall be paid by the user for each Display Replacement.
4. A service fee of 99,000 MMK shall be paid by the user for each Back Glass Replacement.
5. A service fee of 99,000 MMK shall be paid by the user for each Camera Replacement.
6. A service fee of 999,000 MMK shall be paid by the user if a Whole Unit Replacement is required.
7. Battery Replacement is provided FREE of charge within the three-year coverage period, subject to the terms and conditions of the Plan.
8. A 90-day functional guarantee will be provided for replacement parts.
9. Approval for repair will take a minimum of 2 working days from the date the device is received by an Apple Authorized Service Provider (“AASP”).
10. Parts replacement is subject to parts availability. The AASP shall not be responsible for delays or non-availability caused by circumstances beyond its reasonable control, including force majeure events.
11. Issues that can be resolved by updating the device software to the latest available version will not be covered under the Plan.
12. All claims must be presented with valid proof of purchase.
13. mCare shall not be liable for any loss, corruption, or deletion of data during inspection, repair, or replacement. Users are advised to back up their data before submitting the device for service.
14. mCare will not provide Hardware Services under the following circumstances:
    1. Wear and Tear: Hardware Services do not cover normal wear and tear or cosmetic damage that does not affect the functionality of the Covered Device.
    2. Preventative Maintenance: Services will not be provided for preventative or routine maintenance.
    3. Lost or Stolen Devices: Coverage does not include the replacement of Covered Devices that are lost or stolen.
    4. Willful or Reckless Damage: Repairs will not be covered if the damage results from reckless, abusive, willful, or intentional conduct, or from using the Covered Device in a manner that is not normal or intended by Apple.
    5. Non-Covered Products: Damage caused by products or accessories that are not part of the Covered Device is not covered.
    6. Unauthorized Servicing: Repairs may not be provided if the Covered Device has been opened, serviced, modified, or altered by anyone other than Apple or an Apple Authorized Service Provider.
    7. Post-Purchase Plan: Pre-existing conditions or damage that occurred before the Plan became effective will not be covered.
    8. Altered Serial Number: Repairs may not be provided for devices with serial numbers that have been altered, defaced, removed, or cannot be verified.
    9. External Causes: Damage caused by fire, earthquake, or other external causes beyond normal accidental damage may not be covered.
    10. Data and Cybersecurity: Loss, damage, or corruption of data, software, or electronically stored information is not covered unless specifically stated otherwise under the Plan.
    11. Missing Parts: Devices with missing components or parts that are normally included as part of the device may not be eligible for repair.
    12. Severe Damage: Devices that are destroyed, forcibly separated into multiple pieces, or severely damaged may not be eligible for repair or replacement. This may include severe damage to the glass, enclosure, logic board, or a severely bent enclosure or antenna band.

* mCare reserves the right to make amendments or changes to these terms and conditions.

* This policy is subject to change without prior notice. Any amendments will become effective immediately upon publication. We recommend checking the latest policy periodically for updates.